Payment policy

At Serein, we do everything to make your shopping experience as smooth and secure as possible. Below you will find details about the payment methods we accept and other relevant payment information.

Accepted payment methods

We accept the following payment methods for your convenience:

• Apple Pay 
• Bancontact
• Google Pay
  
• Maestro
• Mastercard
• Visa

Secure transactions

Your security is our top priority. All transactions are securely processed using industry-standard encryption to protect your personal and payment information. We do not store credit card details on our servers.

For more information on how we process your personal data, please see our Privacy Policy.

Payment confirmation

Once your payment is successfully processed, you will receive an order confirmation via email. This email contains the details of your purchase and confirmation that the payment has been received.

Failed or declined payments

If your payment is declined, please check that all provided information is correct, including your billing address and card details. If the problem persists, we recommend contacting your bank or card issuer.

Currency

All transactions on our website are processed in:

Here's the updated table with Hungary, Romania, and Slovakia added:

All transactions on our website are processed in:

Region	Currency	Symbol
Netherlands	Euro	€
Belgium	Euro	€
Australia	Australian Dollar	$ (AUD)
Denmark	Danish Krone	kr (DKK)
Greece	Euro	€
Hungary	Hungarian Forint	Ft (HUF)
Italy	Euro	€
Japan	Japanese Yen	¥ (JPY)
Norway	Norwegian Krone	kr (NOK)
Romania	Romanian Leu	lei (RON)
Slovakia	Euro	€
Spain	Euro	€
Czech Republic	Czech Koruna	Kč (CZK)
United Kingdom	British Pound	£ (GBP)
United States	US Dollar	$ (USD)
South Korea	South Korean Won	₩ (KRW)

Payment disputes

If you believe there is an issue with a charge, please contact us immediately via info@serein-store.com to resolve the matter. We work with you to investigate and resolve any payment disputes as quickly as possible.

Contact information

If you have any questions or comments about our payment process, please feel free to contact us using the details below:

Company name: Serein
Physical address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email address: info@serein-store.com
Phone number: +31 6 13205620

Customer Service Hours:

We are available during the following times (GMT+1):
Monday to Friday: 09:00 - 18:00
Saturday and Sunday: Closed

For more information, visit our FAQ page or Contact page.

Track your order anytime via our Track & Trace page.